Information We Collect

We collect information you provide directly to us when creating an account, enrolling in courses, or contacting our support team. This includes your name, email address, phone number, and educational preferences.

• Personal identification information including name and contact details
• Educational background and learning objectives you share with us
• Payment information processed securely through encrypted channels
• Communications you send to our customer support team
• Technical information about how you interact with our platform

How We Use Your Information

Your information helps us provide personalized educational experiences and improve our services. We use this data to customize course recommendations, send relevant updates, and ensure platform security.

We may use your information to send educational newsletters, course updates, and important account notifications. You can opt out of marketing communications at any time through your account settings.

Data Storage and Security

Your personal information is stored on secure servers located in Canada, ensuring compliance with Canadian privacy regulations. We implement industry-standard encryption and security measures to protect your data.

• End-to-end encryption for all sensitive data transmission
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Automatic data backups with encrypted storage solutions

Your Rights Under Canadian Privacy Law

As a Canadian resident, you have specific rights regarding your personal information under PIPEDA (Personal Information Protection and Electronic Documents Act). You can request access to, correction of, or deletion of your personal data.

Right to Access: You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.

Right to Correction: If any information we hold is incorrect or incomplete, you can request corrections through your account dashboard or by contacting us directly.

Right to Deletion: You may request deletion of your account and associated data. Some information may be retained for legal compliance purposes as required by Canadian law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. These help us understand which educational content resonates most with our learners.

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit some platform functionality, particularly personalized course recommendations.

Third-Party Services

We work with trusted third-party service providers to deliver our educational platform, including payment processors, email service providers, and analytics tools. These partners are bound by strict confidentiality agreements.

• Payment processing through PCI-DSS compliant Canadian financial institutions
• Email communications managed through secure, Canadian-based providers
• Analytics services that provide anonymized usage insights only
• Cloud infrastructure providers with robust security certifications

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Course completion records are kept for seven years for certification purposes.

Account information is automatically reviewed annually, and inactive accounts may have their data anonymized after three years of inactivity. You'll receive advance notice before any data deletion occurs.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email and through prominent notices on our platform.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.